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Post by Sarah on Aug 5, 2013 6:27:25 GMT
And hidden view did the trick :) And some more screenshots: Have to run now. Will be back later today :) Edit: Oh and one more thing. I've downloaded Dell's diagnostic tools (using my other pc who is incredibly slow, but I finally got it done LOL), only to find out these tools can't be used without an internet connection .... D'uh ...
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Post by Lighthouse on Aug 5, 2013 7:13:07 GMT
Sarah, those protectors are made with different pin configurations, so you will have to look for 1 in Holland, and 1 in Germany. I have a French one from Amazon.fr
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Post by irvsp on Aug 5, 2013 16:15:19 GMT
The next thing to look at would be on the LAST capture posted. The CHANGE ADAPTER on the left choice. It will SHOW all Adapter's, but it really will not find one. You do NOT have one according to Device Manager.
So you have one other thing to try. It is possible it is there but when Window's boots there is NO DRIVER for it, so as far as Windows is concerned, it doesn't exist (the h/w). What you are seeing is Windows Internal devices that would attach to a network card IF it existed.
So go to Dell's site again, use the SERVICE TAG for the Inspiron and get the NETWORK Driver, there could be more than one. Try INSTALLING it (them). If it finds NO DEVICE, you've got a dead chip for the On-Board Network card. If it installs, check to see if it is working. It is possible it can 'see' the on-board, but once install it can't initialize. Possibly you'd also discover this in the EVENT VIEWER?
If it still doesn't work, buy an inexpensive network card in the PCI card format. Plug it and all should work as expected and Windows SHOULD discover the card and install it. If you should have such a card in your computer, you can try switching it over.
A 100Mbps card should be good enough, no need to a get a 1Gps card.
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Post by Sarah on Aug 6, 2013 7:25:23 GMT
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Post by Lighthouse on Aug 6, 2013 10:10:58 GMT
Sarah, at that price, why not.
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Post by Sarah on Aug 6, 2013 11:21:52 GMT
LOL, that's what I thought :) Will order it and post back when I've put it in. Incredibly curious to see if this will simply fix it.
Thanks guys!
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Post by Lighthouse on Aug 6, 2013 12:14:06 GMT
But I still don't understand why the USB Adapter did not work.
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Post by Sarah on Aug 6, 2013 12:20:11 GMT
It wouldn't install. But it is really old (came with the PC a friend dumped and allowewd me to keep), so maybe it's just because it's not compatible with Windows 7 64 bit. Keeping my fingers crossed it's not something more serious than that ;)
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Post by Lighthouse on Aug 6, 2013 22:27:58 GMT
Ah. Very likely.
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Post by irvsp on Aug 6, 2013 23:07:39 GMT
I'd test the USB port with another device if you can? External drive to thumb/flash drive.
If that is gone, I'd say junk the computer. Possibly more damage will be discovered later.
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Post by warlock on Aug 6, 2013 23:30:57 GMT
I don't know if I would junk the computer for a burnt USB port since it seems all else works. But, agree if it is that more damage may be found later. Did you try another usb port?
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Post by irvsp on Aug 6, 2013 23:42:10 GMT
Warlock, it appears the motherboard is damaged to some extent as the on-board LAN appears (will be confirmed if a PCI Network card works) to be not working and can't be initialized and/or the s/w driver install doesn't find the device.
While the computer was off, there was a lightning strike probably and it can through the Internet connection. The USB device for wireless that was tried didn't work, possibly due to it not having a driver, but who knows? It could be a bad port (I assume more than one exists and all were tried).
Motherboard damage can't easily be detected, but if 2 parts are damaged, there could be more. Note DIAGNOSTICS couldn't be run either as an Internet connection was required? My Dell did come with a CD that could be used though?
Although, if the damage is known to be limited maybe one could/should keep it? Replacing a motherboard on a Dell is expensive unless you find another junked one that the motherboard is known to be good.
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Post by warlock on Aug 7, 2013 0:25:05 GMT
I'm with you Irv on if the motherboard is damaged time to (maybe) trash it. But one should explore all options, if you can save it maybe you should try. Don't know yet if all ports were tried. I like you, think Sarah knows enough to do that but have to wait a see. I, and maybe Sarah too can't just toss a computer away and buy another. Lots of work but, if the computer is worth saving. www.ebay.com/bhp/dell-inspiron-560-motherboardStill less money than a computer for her mum.
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Post by Sarah on Aug 7, 2013 12:01:37 GMT
Hiya guys,
You gettting all excited with me gone! Haha! Not the USB port is not broken, that wireless thingy is just too old and outdated!
And more good news: I've just received the new networkcard and installed it and everything is working fine! Also did some cleanup now that I have the thing in hand. My mum is always complaining how slow it is (and she is right), but with crossloop it is often difficult to see, particularly because it is so slow and loading a folder will take ages. Found out there were all kinds of startups for the printer and Nvidia etc. which could all be disabled and it feels like brandnew now :) Ccleaner has gotten more and more options - quite handy.
So I'm keeping my fingers crossed there will be no more damage popping up (particularly since she also had to buy a new modem (some 60 euro) and a new telephone). But if so, thank you so much for that link, warlock! I had expected the price to be even worse and so I was not up to it. But now, if need would arise I'd think about it. Because there isn't the money to just go and get her a new computer.
Still, it looks like it's fixed and I've very happy! Thank you all for thinking with me and helping me.
Cheers, Sarah
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Post by warlock on Aug 7, 2013 12:40:38 GMT
Great news Sarah. Like you money is hard to come by here too. I try not to trash anything that can be saved if the fix is not too expensive.
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