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Post by Sarah on Aug 2, 2013 14:03:02 GMT
Last week mum got a big thunderstorm and lost internet and phone. Today she brought the pc to me after having had some people looking at it and saying it is completely broken. Well, to me it is not - there is just no internet. Everything else works fine. I hooked it up and it started up nicely, but when trying to establish a connection it tells me to install a driver for my network adapter. it also states 'if you have a network adapter, you will need to re-install the driver.' Looking at the back of the pc (it's a Dell Inspiron 560) I can see the thingy ewhere you put the cable in lighting up orange, whereas my pc (standing next to it at the moment and also a Dell Inspiron) has no light when no cable is in and lights up yellow when connected. I've tried a wireless connection too but that doesn't work either. Can we please save this pc? My first thought was I need to get her a new networkcard and I've replaced elements inside before so I'm comfortable with doing that myself. I just don't know what to get her and if that will work. We know for sure the router is broken too, but then the pc should get internet connection here with me, because my internet is working just fine  |
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Post by Admin_Vistamike on Aug 2, 2013 14:28:05 GMT
Sarah Hi. Uninstall all the drivers for lan and wireless and then reboot, this should just load a generic ethernet driver.
Also, if it's a nic card as opposed to onboard, take that card out, reboot, shut down, reinsert the card, reboot. You should get 'found new hardware' ?
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Post by Lighthouse on Aug 2, 2013 14:29:03 GMT
Does both her computer, and your router, have wireless capabilities ?
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Post by Sarah on Aug 2, 2013 15:03:01 GMT
Hi guys,
Thanks, will try that. We've just decided I'll keep the pc here for a day or two and then she'll come back to pick it up.
So I'll disassemble it this evening.
@ LH - my router has and I have an USB thingy from my other pc (very primitive but it works LOL) and installed that, but still a no go.
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Post by Lighthouse on Aug 2, 2013 15:45:05 GMT
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Post by Sarah on Aug 2, 2013 17:15:56 GMT
Hi guys,
Thought I'd do ok but this thing has win7 and I can't find a thing.
Where can I find the drivers to uninstall?
Edit: found services. WLAN is started. So is Network Connections (which is set to start manually - don't know how I started it then, because I didn't do anything yet. Just booted, nothing more ;)
Second edit: LH, that was just what I was looking for (well, wanted to go look for, haven't had time yet :D)! Thanks, now I know what to look for on Dutch sites ;)
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Post by Lighthouse on Aug 2, 2013 17:26:10 GMT
To uninstall the drivers, look in Device Manager. (Network Adapters)
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Post by Sarah on Aug 2, 2013 17:38:18 GMT
Ummm so I wasn't looking in the wrong place - only thing is there are NO network adapters.  Btw. the PC has been out to some dodgy computerrepairshop before I got it (not my idea and mum had trouble getting back her computer as they told her it was worthless and she had to get another one anyway - she didn't fall for that one fortunately) and I've found some traces of analysing programs and I have a feel some things have been wiped. |
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Post by Lighthouse on Aug 2, 2013 17:40:39 GMT
Have you checked the BIOS ?
and with your added btw, I would suggest a clean install. Who knows what those xxxxxxx's did.
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Post by Sarah on Aug 2, 2013 17:45:25 GMT
On board LAN Controller is disabled. Is that something?
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Post by Lighthouse on Aug 2, 2013 17:50:41 GMT
On board LAN Controller. Could be. Where is the ethernet cable plugged in ? A card, or to the motherboard socket.
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Post by Sarah on Aug 2, 2013 17:58:42 GMT
Doesn't make a difference.
I think it is plugged in to a card, but how can I tell for sure?
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Post by Lighthouse on Aug 2, 2013 18:01:38 GMT
Open up the computer.
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Post by irvsp on Aug 2, 2013 18:09:51 GMT
There are TWO distinct things usually on Dell's and probably other computers.
First, you can have built-in or adapters/card/USB devices.
All the newer Dell's have on-board network chips and add-in Wireless.
When you are running WIRELESS, the ON-BOARD NETWORK is usually disabled. Although you can 'work' with both enabled.
First I'd check Dell's site for the specific model and find the basic manual for it. It WILL detail what the color of the cable connector should be. Usually though IF lit it means it IS taking to the modem/router. In some cases, the COLOR would indicate speed. Orange is 1GB, Green 100Mb I recall.
If you can access your router/modem, log onto it and see if IT sees the computer.
Open a COMMAND PROMPT and enter IPCONFIG /ALL and post back the results... it will tell you if it is OK, my results are:
C:\Users\Irv>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Irv-XPS435
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 00-23-AE-E6-D1-EF
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::bc29:86a8:c99e:47fd%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 335553454
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-7B-EE-74-00-23-AE-E6-D1-EF
DNS Servers . . . . . . . . . . . : 8.8.8.8
8.8.8.4
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.{7329D783-8D2C-4B52-9B7D-E0498BDDAD51}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 12:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:30ff:365a:3f57:fefd(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::30ff:365a:3f57:fefd%14(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
I am behind a router so you might have slightly different results.
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Post by Sarah on Aug 2, 2013 18:31:06 GMT
Hmmm, that doesn't look good. It's plugged in to the motherboard. Edit: Hi Irv, we posted at the same time Will have to read though your post once more and more slowly. Will go and do the ipconfig thing first. Edit: mum connects thought cable so I'm focussing on connecting by cable. I don't know if her modem/router supports wireless. |
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